Current role · Oct 2023 – present
Development Engineer 3
Comcast · Chennai · Hybrid
- Own end-to-end delivery of enterprise, agent-facing web platforms used by 1,000+ customer support agents across the US — from Figma design to production release.
- Lead the Sky Broadband project, building Java Spring Boot microservices with Oracle DB and Kafka for real-time event processing that let support agents manage broadband service orders.
- Increased agent operational efficiency by 20–25% and reduced average handle time on support calls by engineering scalable React and TypeScript single-page applications.
- Improved page performance by 35% by optimizing Core Web Vitals (LCP, FID, CLS) through lazy loading, code splitting and memoization.
- Delivered real-time agent dashboards by integrating GraphQL APIs with Apollo Client and Redux.
- Reduced production defects by 25% with a Playwright end-to-end test suite, supported by JUnit, Mockito and Cucumber testing and SonarQube quality gates.
- Cut build-to-deploy cycle time by 20% by streamlining Jenkins and GitLab CI/CD pipelines.
- Partner with UX designers to ship WCAG 2.1 / ADA-compliant React components from Figma within 2 days, and drive code and architecture reviews in an Agile/Scrum team.